SeaShe LLC Consultants

Business Improvement Consultants

What SeaShe LLC Consultants do is increase results by applying the sciences of I/O psychology and behavioral economics into business. Your business. We have created a method, a simple set of processes that are very easy to install and execute that will take your organization to its highest levels. No matter your industry, there is tremendous opportunity for growth. In the retail segment, this opportunity is a force multiplier.

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Employee behavior and customer decision-making are often driven more by emotion, than logic...

Employee behavior and customer decision-making are often driven more by emotion, than logic...

It's not Logical, It's Emotional...

Employee decision making is sometimes based on emotion, that will affect performance (either for better or worse) combined with customer emotion being influenced by factors such as liking, reciprocity, consensus, and others, can both be managed and controlled. SeaShe LLC Consultants offer solutions that can strategically change the outcome for better, that are simple, slight, and easily manageable, that will drive substantial increases in productivity, customer advocacy, and real sustained growth.

Case Studies

Pulling the Curtain Aside to Sales Efficiency

Tasked to study a business that was not sales efficient in their area of responsibility. Data, specifically KPI’s, showed that this store was losing business to their competition...

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Lack of Trust Inhibits Growth

Owners (two brothers) of a small electronic component manufacturing company inquired, implying there were personnel conflicts. They had recently added two managers, one in charge of sales, the other in manufacturing...

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Paying More Money for Exceptional Service

Last year, we were assigned to investigate why some salespeople had significantly higher closing rates with their customers compared to others. There were three salespeople whose...

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Our Latest Blogs

RECEPTIONIST

I had originally taken this job as a receptionist, at a busy tire repair center, because I was new to the area, and needed work. I have always done a good job, but at times I’ve had difficult customers from time to time, and it took a toll on me, and sometimes I think it affected my performance. A while back this team from a consulting company came to help our business.

SALES SKYROCKETED!

My name is Eric. One of my friends said I should sell cars. He said it’s the hardest sales position of any industry. If you can make it on the showroom floor, you can make it in any sales position selling anything. So, I did. I learned about my brand and learned about my dealership’s sales process.

About the Founder

MY BEGINNING: In the mid-seventies growing up on Long Island Sound, our family took on Giant Bluefin Tuna fishing. We became friends with other fishing boats, as we fished together and followed the Bluefin from Montauk, Menemsha, Nantucket, and Gloucester, along their migratory path. In 1976, catching Bluefin became difficult. We had no problem finding the giants in big schools, but nothing seemed to interest them in our baits. None of the boats (even the best ones) were catching on a regular basis. We got our share, but it seemed challenging. Everyone was fishing the same way, using the same baits. Why are we doing the same thing everyone else does? That winter talking with my mother about this, she said something to me that changed my life. At that time, it was just a spark, but it has obsessed my thoughts about everything, ever since. Mom said: “If you were the fish, would you eat that? Be the fish.” In the summer of ‘77 we began catching giants when no one else could. A flurry of inquiries wanted to know “how?" As the summer went on, I fished with other boats, and it seemed that I couldn’t miss. I was a superstar.

LEARN AND GROW: After serving in the Air Force, I entered the workplace. This "be the fish" was always present in my thoughts and actions. My relationships with coworkers, supervisors, customers - with everyone made me stand out. I began to excel at everything. "Be this fish" transitioned into being the "other" as I acted with everyone. I was thinking of others' wants and needs, more than my own. Being interested in others turned me into an exceptional listener, without realizing it. Listening made me more observant. Working in sales, with a process to execute, knowing my sales process as a repetitive routine without thinking, allows the mind to observe, gather information, and let the prospect tell how to sell them. In my industry, I was fortunate to be mentored by one of the greatest, a pioneer, founder, businessman, and philanthropist. Over a decade of mentorship taught me much about business, people, and life. It is this knowledge I share today.

HELPING OTHERS: Everyone desires the best possible outcomes for themselves and others, and I believe all people are inherently good. However, the workplace is influenced by many complex psychological dynamics, particularly concerning human behavior. Decisions made, actions taken or not taken, and

cognitive biases, can significantly impact the work environment. Employees operate within a structured framework that includes the chain of command, position, rank, departmental roles, decision-making authority, levels of responsibility, and accountability, and these themselves could deter if the employee felt they weren’t always being encouraged and supported. Workplace negative experiences —imagined or perceived—influence employees’ thoughts and emotions, ultimately affecting their optimism and outlook. Not everyone prioritizes the best interests of others at all times, and feelings of being judged, criticized, or excluded can lead to behaviors that detract from a supportive atmosphere. Even though perception may not reflect reality, it can still shape individual experiences in the workplace. A few simple set processes can be installed to remove most negative cognitive biases from the workplace. This is what we do.